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Mark Bolen

Mark is based out of our Toronto, Canada office.

As Director of Service Assurance, he is responsible for ensuring overall client satisfaction.

How did you get from being a Sales Engineer to a Director of Service Assurance?

I started as a Sales Engineer in 2009 and stayed in that role for about 4 years.

An opportunity came up to take a secondment position for one year as a Product Manager with the Marketing team, working for the Cloud business. At the end of the secondment opportunity, I went back to my Sales Engineer role.

After some time, I become Manager, Customer Experience where I was responsible for leading the Service Assurance team. I held that position for about 4.5 years. It was a natural progression being promoted to the Director role given the previous experience and knowledge I had gained.

Now, I also manage the Network and Engineering teams.

What part of the journey are you most excited/engaged about?

I am very excited about how the business is moving forward and how we are transforming into something bigger and even more amazing for our customers! It’s been a great ride – I love it!

How does your role contribute to the larger organization?

From a customer support perspective, the Service Assurance team is the face of the company to our customers. Providing exceptional support and service is what we do, so our customers always get the best support for their business.

What are three words you would use to describe your team?

Flexible, dedicated, creative.

Emma Gautrey

Emma is based out of our Southampton, UK office.

As Manager, Development Operations at Aptum, Emma is responsible for the team members that create and maintain software that helps run the business.

When and where did you start your career at Aptum?

I began in 2014 at as Software Developer, after a couple of years I took on the role of Scrum Master as well. Scrum Master is a term used to describe a person who helps the team perform and meet their commitments. Recently I have become the Manager for Development Operations.

How does your role contribute to the larger organization?

I am here to support the business by helping to ensure our systems are easy to maintain and adaptable, so that we can be bring about change as quickly as possible.

What skills do you need to be successful in your role?

Understanding of the bigger picture is a key skill. You need awareness of the integrations between the systems, and an appreciation for the types of users and how they consume the data. But most importantly, for a manager, it is an understanding of your team. Appreciating how they work best and what you can do to support that, allows the talent they have to shine.

What motivates you at Aptum?

Seeing how much we achieve. Dealing with complex system and trying to meet the needs of all the users can be challenging but finding ways to simplify and make things more manageable is rewarding.

David Blankinship

David is based out of our Atlanta, US office. As Inside Account Manager, he is responsible for achieving sales and revenue goals by effectively managing our global customer accounts.

When and where did you start your career at Aptum?

I first started working for Aptum in September 2017 as Office Manager and Executive Assistant for Atlanta, SAT & MIA.

Tell us about your current role and what it takes to be successful.

I live and work in Atlanta, GA and I’m part of the Small and Medium Size Business Accounts Team as an Inside Account Manager. I look after more than 190 clients and working with that many means having to maintain relationships and work on ways to see the customer grow their business. In the longer term this means Aptum grows and so it’s a win-win situation.

To be successful in this role I think you need to be determined, responsive, trustworthy, adaptive and diligent. It is important to keep an open mind and be willing to learn and assist others.

What motivates you at Aptum?

There are many opportunities to learn within a fast-paced organization and I’m always willing to learn as much as possible to able to provide the best to my clients to help them grow and develop their businesses. My mantra is to wake up every day ready for a new challenge!

I feel that when I wake up every day with the right attitude and consider how I can help the customer in their journey, that in turn that helps me add value and get a great sense of achievement for my role at Aptum.

Tell us about your life outside of Aptum and what you like to do for fun.

When I’m not working, I’m spending time with my wife Chelsea, 11-year-old twins Landon and Lola, and Lincoln who is 5 years old. Our family spends a lot of time volunteering and attending our local church.

I’m a big fitness fan and enjoy working out and being in the great outdoors.

I love to travel and in 2020 I have been to NYC, St George Island, Fl and Charleston, SC. We have trips planned for 2021 with Orlando arranged for February, Myrtle Beach in June and St George Island again in July!

It’s going to be a little different due to the Covid pandemic, so we have masks and an expectation that things might be closed down. Taking precautions will be key to making sure we are safe.

Over the past decade, what do you see as being the biggest technology invention?

I could not imagine life now without a smartphone!

Who do you admire most?

I admire a couple people in my life. Some I know personally and some that are “famous” but the one thing they all have in common is they are willing to stand for what they believe in even when there is opposition, even when no one is standing with them.

What apps do you have on your phone that you can’t live without?

Music Apps, The Bible app, YouTube, and the weather app