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Mark Bolen

Mark is based out of our Toronto, Canada office.

As Director of Service Assurance for the Fiber business unit, he is responsible for ensuring overall client satisfaction at Aptum Fiber.

How did you get from being a Sales Engineer to a Director of Service Assurance?

I started as a Sales Engineer in 2009 and stayed in that role for about 4 years.

An opportunity came up to take a secondment position for one year as a Product Manager with the Marketing team, working for the Cloud business. At the end of the secondment opportunity, I went back to my Sales Engineer role.

After some time, I become Manager, Customer Experience where I was responsible for leading the Service Assurance team. I held that position for about 4.5 years. It was a natural progression being promoted to the Director role given the previous experience and knowledge I had gained.

Now, I also manage the Network and Engineering teams.

What part of the journey are you most excited/engaged about?

I am very excited about how the business is moving forward and how we are transforming into something bigger and even more amazing for our customers! It’s been a great ride – I love it!

How does your role contribute to the larger organization?

From a customer support perspective, the Service Assurance team is the face of the company to our customers. Providing exceptional support and service is what we do, so our customers always get the best support for their business.

What are three words you would use to describe your team?

Flexible, dedicated, creative.

Kelsey Lobsinger

Kelsey is based out of our Vancouver, Canada office.

As Director of Strategy and Business Planning, he leads strategic planning and oversees our real estate and infrastructure portfolios.

When and where did you start your career at Aptum?

In 2012, I started working in the Finance team in the Vancouver office.

How did you get from the Finance team to Strategy and Business Planning?

When I started as a Senior Financial Analyst, I was working on the profitability of deals and business cases. From there I was promoted to Manager.

At the time I had one direct report and later got the opportunity to build out the team to 5 employees.

I was then promoted to Director of Decision Support, reporting to the CFO. From there I transitioned to my current role in Strategy and Business Planning.

What motivates you to work?

There are two things:

The opportunity to have a positive impact on the business by helping the company provide the products and services our customers need.

The great people I get to work with! Everyone is super busy, but they still go out of their way to help. Whether it is working with people within your own office, or speaking to a colleague stationed globally, you know you will get a quick and friendly response.

It is so nice to come to work and enjoy working with your colleagues! Even when you have a tough task to complete, it is fun because of the great people that work at Aptum.

What are three words you would use to describe your team?

Hard-working, personable, fun.

What’s your top tip for anyone wanting to progress at Aptum?

Find the project where you can have the biggest impact and take a leadership role on that. Drive to get that done – no-one will stop you here if it supports the business or our customers and everyone will support you. Ownership and leadership are greatly rewarded!

David Blankinship

David is based out of our Atlanta, US office.

As Inside Account Manager, he is responsible for achieving sales and revenue goals by effectively managing our global customer accounts.

When and where did you start your career at Aptum?

I started in September 2017 in Atlanta as the Office Manager and Executive Assistant.

How did you get from being an Office Manager and Executive Assistant to working as an Account Manager?

I love fun and challenging roles, and I am always looking to learn. I wanted to really understand what we do at Aptum and how I could contribute more to the company. I then looked into career options that could merge together my existing skills and also develop me further.

How did Aptum help you in this journey?

My leader supported and connected me with the right people to explore different roles within the company. Aptum also provided me the learning tools and experiences so I was ready to take on the account management role when it became available.

What are three words you would use to describe the organization?

I have 4! Fun, flexible, rewarding, motivated.

What’s your top tip for anyone wanting to progress at Aptum?

Always keep an open mind and be willing to learn and assist others.

Allan Crosbie

Allan is based out of our London, England office.

As Senior Manager, Global Customer Advocacy, he leads the team that supports and advocates for our customers globally.

When and where did you start your career at Aptum?

I started with the account management team in August 2015.

How did you get from being an account manager to the senior manager of the global customer advocacy team?

I had been a salesperson for 15 years and I wanted management experience.

I spent a couple of years managing some of Aptum’s larger accounts when a lateral opportunity came up to manage the customer experience team in our EMEA market. I had a lot of customer experience through sales, so I decided to go for the role that moved me away from sales but kept me close to customers, whilst allowing me to manage and develop a team.

I did this role for 18 months when an opportunity developed for me to take on the entire customer experience team worldwide, working directly for the Chief Revenue Officer.

How did Aptum help you in this journey?

I have been through a management training process at Aptum, whilst I was on the job. I’ve also had great support from my managers. There is a great sense of community at Aptum, which meant I could build on my business relationships as I transitioned roles. Employees here are supportive and adaptable, and leaders encouraged me, so I have been surrounded by people that help me.

What part of the journey are you most excited/engaged about?

I am most excited by the opportunity to change the way we interact with our customers in a positive way and use technology to improve their experience.

Tim Basford

Tim is based out of our Southampton, England office.

As Sales Enablement Program Manager, he works on large, complex deals and RFPs and oversees global sales enablement programs.

When and where did you start your career at Aptum?

I started in the Portsmouth Data Center in November 2012 as a Data Center Operative (DCO). I had originally interviewed for a support role but wasn’t successful. However, the hiring manager felt I was a good fit for the company, so when a role within the DC came up, they approached me to interview again.

How did Aptum help you on your journey to your current role?

Aptum helped me to get my PrInCE2 qualifications, as well as some management training. Leaders and managers here are very supportive and suggested roles and career paths based on my strengths and interests. They have always supported me in gaining experience so I could progress.

What part of the journey are you most excited/engaged about?

Moving into the Project Management Office was a massive highlight in my career as it was my first non-technical role. In addition, being asked to move into sales was incredibly exciting as I had the opportunity to use my existing skills whilst also learning a new area of our business.

What motivates you working at Aptum?

I get to work with some extraordinary people, from a wide variety of backgrounds and experiences, every day. We come together to work for a common goal – this is what motivates me!

What’s your top tip for anyone wanting to progress at Aptum?

Talk to other departments to find out as much as you can about what other parts of the organization do; ask questions, be curious – everyone is really friendly! Ask to shadow individuals who are in roles that interest you and be open with your manager about your future career plans.

Lindsey Hood

Lindsey is based out of our Southampton, England office.

As Talent and Development Manager, she helps enable our staff to acquire the skills, training and experience they need to do their jobs well.

When and where did you start your career at Aptum?

I started as a Project Manager, supporting the implementation of client solutions in the Customer Experience team.

How did you get from Project Management to Talent Development? 

I worked as a Project Manager for 12 months and then worked in Sales Enablement within the EMEA region for just over three years. This role used my project management skills to identify and implement process changes and tapped into my previous experience of quota setting, sales reporting and coaching.

The Talent and Development Manager role became available and it felt like the right time to take on a new challenge. This new position utilizes the skills I have gained from my previous experience and allows me to continue to develop professionally and support the global organization.

How did Aptum help you in this journey?

My managers have always been very supportive and believed in my potential. I was given the opportunities to take on challenging initiatives that grew my experience and confidence.

What part of the journey are you most excited/engaged about?

Working with different areas of the business to understand training requirements. I am passionate about professional development and I am always learning myself by finding out more about what individual teams and functions are doing within Aptum.

What are three words you would use to describe the organization?

Fun, exciting, adaptive.