As a company mainly serving large corporate clients, Claremont faces constant pressure to meet strict operational requirements quickly and efficiently. Delivery Director Jonathan Stuart originally joined the company to establish and grow its managed services business and as the hosting part of its operation grew, he became responsible for taking this side of the business to the same levels of success. This means guaranteeing service levels that fit customers’ ever-evolving needs.
“Relying on a single provider for that agility risks creating service bottlenecks for Claremont’s clients,” Stuart explains. He needed to be able to call on another provider in addition to Claremont’s incumbent infrastructure company to help the hosting operation stay agile and able to service the needs of a rapidly growing client base.