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Protect your critical data with Aptum’s Managed Backups, ensuring secure, reliable, and compliant backup solutions. With proactive monitoring and expert support, we help you recover data quickly and minimize business disruptions.
Aptum’s Managed Backups, powered by Veeam, provide a proactive and resilient solution to safeguard your critical data. With continuous monitoring, immediate issue remediation, and expert-led recovery support, we ensure your backups are successful and your data is always accessible. Stay compliant, minimize downtime, and protect your business from data loss with a fully managed backup solution.
Protect your business from the growing threat of ransomware and cyberattacks. By securing and storing your data in a remote, protected system, recovery becomes seamless and reliable. Our optional data immutability features provide an added layer of protection, preventing data deletion or tampering during a ransomware event.
Safeguard critical infrastructure and applications from hurricanes, floods, earthquakes, and other natural disasters. Aptum’s Managed Backups ensure fast and reliable data recovery, minimizing downtime and disruption when unexpected events occur.
Minimize the impact of hardware failures, such as host crashes or storage device malfunctions, as well as data corruption. Aptum’s Managed Backups ensure your critical data remains protected and readily available, allowing you to recover quickly and maintain business continuity.
Accidental file deletion, data corruption, or misconfigurations are common in business environments. Managed Backups enable quick restoration of lost or corrupted files, saving time and preventing workflow disruption.
Meet regulatory requirements (e.g., PCI DSS, HIPAA) with confidence. Aptum’s Managed Backups support compliance by maintaining secure, reliable backups and adhering to your defined data retention policies. Be audit-ready with consistent, verifiable backup processes.
Managed Backups are critical components of disaster recovery plans, ensuring that businesses can restore systems and data quickly after unexpected outages or disruptions.
Access Aptum Managed Backup services from a network of locations worldwide. With our MCP Support Plan added to your services, you can also deploy and manage backups in Public Cloud environments to meet your Azure, AWS, or GCP backup needs.
The following backup policies are available to choose from to meet your data retention requirements. Depending on the number of copies, your data stored in our solution will vary, and stored data is billable per GB of data:
| Backup Policy | Policy Details |
|---|---|
| Veeam Daily Backups | |
| 30 Days plus 12 Monthly Retention | |
| 30 Days plus 12 Monthly Retention + Offsite Copy | |
| 30 Days Retention | |
| 30 Days Retention + Offsite Copy | |
| 7 Days Retention | |
| 7 Days Retention + Offsite Copy | |
| Veeam Weekly Backup | |
| 4 Weekly Retention | |
| 4 Weekly Retention + Offsite Copy |
[*] - Alert Logic MDR Enterprise requires Alert Logic MDR Professional licenses for protected assets in the Alert Logic MDR Enterprise service.
[**] - For qualifying customers. Log retention is always online, no restriction on the search window exists, and more than 12 months of retention is available upon request.
Data stored in our Managed Backup Solution is charged in a consumption model, based upon the peak amount of data stored in our environment over the past 30 Days for the billing period, and will appear on the following month’s invoice for the usage. Data storage rates may vary based on a few factors. Currently, per GB they are:
| Backup Type | Per GB USD | Per GB GBP | Per GB CAD | Per GB Euro |
|---|---|---|---|---|
| Standard | 0.15 | 0.12 | 0.20 | 0.13 |
| With Offsite Copy | 0.31 | 0.24 | 0.40 | 0.27 |
Customers can request a specific time to backup; however, we cannot guarantee time slots due to the demands of backups for all customers and the time required to complete jobs. Each request will be reviewed individually. Where no time is specified, Aptum will use our best judgment to assign an appropriate backup window during the night for the region where the server resides.
Linux DB Backup
For backing Linux-based databases, additional configuration of the agent and settings for the database are needed to enable proper export and backup of the database data.
SQL Log Hourly Backup
For backing up the SQL Transaction logs and information are required for the proper backup and restoration of Microsoft SQL.
Veeam Proxy
In some situations where the environment being backed up is not directly accessible to our Veeam servers, a Veeam Proxy server may need to be deployed.
Backup Data for servers are stored within the country they reside within. This ensures your backup data remains sovereign to your deployed region.
Data sent to our backup environment is sent securely via encrypted protocols. Details on the methods used by Veeam to encrypt data in transit can be found at the Veeam help center. Additionally, data stored within our Backup SAN environment resides on disks with encryption enabled to protect the data at rest.
It is possible to specify data to be excluded from backups in order to reduce the volume of data, which may reduce the costs of data stored. However, this may impact the successful restoration of your system in the event there is an issue. Requests can be made via our ticketing system.
Aptum utilizes Veeam, an industry leader, to provide Managed Backups. All operating systems on our Hosting and Private Cloud environments Aptum deploys (including VMware, ProxMox, and Hyper-V), and Hyperscale environments such as Azure, AWS, and GCP support Veeam.
A comprehensive list of all platforms, applications, and operating systems supported by Veeam is available on the system requirements page.
In addition, an agent is required for backing up physical hosts. Virtual machines do not require agents, as they are backed up via the hypervisor.
Veeam supports various databases for backup and recovery, including MySQL, Microsoft SQL Server, MongoDB, and others.
A full list of available Application Support can be found on the Veeam site.
x86-64 processor
2 GB RAM - Memory consumption varies depending on the number and size of processed disks.
200 MB for agent installation
1 Mbps or faster
BIOS or UEFI
x86, x64, IBM Power 9, IBM Power 10 processor
1 GB RAM - Memory consumption varies depending on the number and size of processed disks.
100 MB for agent installation
1 Mbps or faster
BIOS or UEFI
MBR or GPT
Only the full virtualization type is supported. Containers and paravirtualized instances are not supported. OVM is supported with limitations.
For solutions hosted within Aptum’s facilities, our carrier-neutral data centers across North America and Europe are designed to safeguard your environment. Equipped with multi-layered physical security, 24/7/365 monitoring, and video surveillance, we aim to deliver maximum uptime and connectivity. All our Data Center Operations are ISO 27001 certified, and our Managed Infrastructure services are audited against the SOC 2 Type II framework. Many of our locations also hold a PCI DSS certification, helping your business meet compliance requirements.
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“We’re dealing with technology. It’s not all perfect. But Aptum’s managed services team is always there to ensure that things are done well and that we are fully supported when things go wrong. Stuff happens. But I know when it does, I can count on Aptum to fix it.”
“The experience is that things just work. When there’s something to be done, it’s done quickly, and it’s done right first time. Don’t underestimate the number of organizations out there, particularly in IT support, that just miss the mark.”
