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Network & Protection Services

Managed Disaster Recovery as a Service (DRaaS)

Ensure business continuity with Aptum’s Managed DRaaS, providing rapid recovery, minimal downtime, and expert-managed resilience. Stay prepared for any disruption with seamless failover and proactive monitoring.

Reliable Disaster Recovery for Uninterrupted Business Operations

Aptum’s Managed DRaaS ensures business continuity with tailored recovery strategies, continuous monitoring, and swift failover. By defining clear Recovery Point and Recovery Time Objectives, our expert-managed service minimizes downtime and data loss, giving you the confidence that your critical systems can recover quickly and efficiently in any scenario.

Use Cases

Your Managed DRaaS in action.

Protection Against Natural Disasters

Safeguard infrastructure and applications from hurricanes, floods, and earthquakes. Managed DRaaS quickly fails over to a secure, offsite environment, ensuring minimal downtime.

Ransomware and Cyberattack Recovery

Rapidly restore systems and data after cyber incidents. Defined RPOs/RTOs and runbook-driven failover processes help resume normal operations faster, limiting damage and reputational risk.

Hardware and Infrastructure Failures

Mitigate the impact of host or storage device failures. DRaaS automatically replicates data and workloads, enabling quick failover and restoring normal service within the defined RTO/RPO of the developed runbooks.

Compliance and Audit Readiness

Meet regulatory mandates (e.g., PCI DSS, HIPAA) by maintaining a reliable DR environment. Managed DRaaS includes documented runbooks and reporting for audits and can assist with your compliance validation.

Scheduled Maintenance and Testing

Non-disruptive failover tests validate the DR strategy and confirm RPO/RTO goals.

Rapidly Scaling or Changing Environments

As business needs evolve, easily add or remove protected workloads. Managed DRaaS adapts, ensuring consistent protection and recovery capabilities for both growing and changing footprints.

Limited Internal IT Resources

Offload complex DR planning, testing, and execution to Aptum’s experts. With runbooks, 24/7 monitoring, and support, even lean IT teams can ensure data availability and business resilience.

Multi-Cloud and Hybrid IT Environments

Protect workloads spanning on-prem, cloud, and hybrid setups. Managed DRaaS integrates seamlessly with diverse infrastructures, ensuring comprehensive failover strategies across environments.

Migrations Between Solutions

DRaaS can be used to establish replication between two different environments. Once established, you can confidently switch between your origin and replication sites as needed.

Specifications

Performance Characteristics

Feature Description
Management Fully Managed Service
Disaster Declaration 24/7 Disaster Declaration available by phone and the online ticket system
DR Testing One DR test per year - Additional Tests per year are billable
Bespoke Architecture The architecture of a best-fit DR solution aligned to your business recovery requirements
Replication Method DR is based on asynchronous replication to minimize data loss
Runbooks Creation of a custom DR runbook specific to your IT environment
Quarterly Runbook Reviews Helps provide assurance that you are protected with non-disruptive DR testing by verifying the runbook accuracy and solution performance
Hyperscale Reduced compute required until DR is declared on Azure or AWS - The operation of Zerto within the Hyperscale Environment does consume resources that are billable
Utility Billing Cost is based on each protected VM
Network Performance Aptum Connectivity can be combined to reduce transit costs and ensure performance
RPO Recovery Point Objective (RPO) is measured in seconds minimizing service interruption. Enterprise-grade replication
Zerto Zerto replication software minimizes Recovery Point and Recovery Time Objectives (RPO and RTO)

[*] - Alert Logic MDR Enterprise requires Alert Logic MDR Professionl licenses for protected assets in the Alert Logic MDR Enterprise service.

[**] - For qualifying customers. Log retention is always online, no restriction on the search window exists, and more than 12 months of retention is available upon request.

Determining RPO and RTO

Two key concepts of DR are RPO and RTO. They relate to how often data is replicated. Aptum DRaaS uses Zerto, an enterprise-grade replication software, that ensures low RPO and is suitable for all application types.

Recovery Point Objective (RPO)

Recovery Point Objective (RPO) measures the maximum tolerable amount of data to lose. It also helps to measure how much time can pass between your last data backup and a disaster without causing serious damage to your business. RPO is useful for determining how often to perform data replication.

Recovery Time Objective (RTO)

Recovery Time Objective (RTO) is a metric that helps calculate how quickly you need to recover your IT infrastructure and services following a disaster to maintain business continuity.

Deployment and Configuration

Runbook Development

Aptum collaborates closely with you during the initial setup to define your desired Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) and incorporate these targets into a tailored runbook. This runbook will detail your specific environment, the steps needed to configure DRaaS, and the precise sequence for failover in a potential disaster scenario. We will also audit and assess the environment as part of the runbook creation, determining the current fitness of the environment for DRaaS implementation.


Following this planning phase, we’ll implement and validate the replication software, ensuring all data is fully replicated. We then schedule a failover test to confirm that recovery processes work as intended. Once completed, Aptum continuously monitors replication health and responds promptly if you declare a DR event or if any replication issues arise, helping maintain the resilience and integrity of your infrastructure.

Required Access

Aptum requires access to your environment in order to configure and maintain the DR of your environment. Our access can be limited to the right roles and capabilities that match our needs. We also store your access information in a secure and encrypted manner that is auditable when used, by who, when, and why. Access will always be documented with tickets by our staff outlining this.

Supported Operating Systems

Supported operating systems are determined by Zerto’s compatibility guidelines. Currently, Zerto supports virtual machines running Red Hat Enterprise Linux (RHEL) and its derivatives (such as AlmaLinux and Rocky Linux), as well as all currently supported versions of Windows Server. Aptum will review your catalog of VMs and verify the specific versions and distributions against the latest Zerto documentation.

Replication Environment Requirements

To establish your DRaaS, Zerto will be installed and confirmed in your environment. The below requirements must be met for proper functionality. Aptum will collaborate with you to identify the resources needed:

Component Requirement
ZVM Requirements
  • ZVM Appliance Software
  • Minimum: 2 CPUs, 4 GB RAM
  • Recommended: 4 CPUs, 8 GB RAM (16 GB RAM if performing restores)
  • Minimum 20 GB of free space on the drive
  • VRA Requirements
  • One per host
  • 1 CPU, 3 GB RAM (1 GB reserved)
  • Target Site (Azure)
  • Minimum: One VM (D3_V2 or higher) running VRA Appliance Software
  • Minimum: 2 CPUs, 4 GB RAM, with managed SSD
  • A storage account for each ZCA if more than one is deployed
  • DNS
  • DNS is critical for DR failover
    Options include:
  • You can provide Aptum access to integrate and utilize your existing DNS failover processes. We will work with you to document in your runbooks how to apply DNS changes as needed when a failover event occurs
  • Performing the DNS failover yourself
  • Allowing Aptum to manually update or automate the DNS failover
  • Connectivity
  • 5Mbits or greater minimum throughput is required between sites to replicate
  • A site-to-site VPN is required to connect securely the source and DR sites
  • Locations

    Available Globally

    Managed DRaaS is available globally and can be integrated into any solution managed by Aptum, regardless of where it is hosted. This includes Hybrid Solutions, Private Cloud, and Hyperscale cloud environments.

    Deployment involves the installation and configuration of Zerto, a leading software solution used by Aptum to facilitate seamless replication between origin and target environments. Your origin and target environments must meet the requirements for throughput and latency, which Aptum will work with you to ensure appropriate operation.

    Compliance Certifications and Standards

    For solutions hosted within Aptum’s facilities, our carrier-neutral data centers across North America and Europe are designed to safeguard your environment. Equipped with multi-layered physical security, 24/7/365 monitoring, and video surveillance, we aim to deliver maximum uptime and connectivity. All our Data Center Operations are ISO 27001 certified, and our Managed Infrastructure services are audited against the SOC 2 Type II framework. Many of our locations also hold a PCI DSS certification, helping your business meet compliance requirements.

    ISO 270001 certification AICPA SOC 2 certification PCI DSS certification
    Testimonials

    Here's what our customers say:

    Basis technologies logo

    “We’re dealing with technology. It’s not all perfect. But Aptum’s managed services team is always there to ensure that things are done well and that we are fully supported when things go wrong. Stuff happens. But I know when it does, I can count on Aptum to fix it.”

    Igor Fey
    Vice President of Technical Operations, Basis Technologies
    Read more
    Claremont logo

    “The experience is that things just work. When there’s something to be done, it’s done quickly, and it’s done right first time. Don’t underestimate the number of organizations out there, particularly in IT support, that just miss the mark.”

    Jonathan Stuart
    Delivery Director, DSP
    Read more
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