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When a small IT team runs everything, maintenance, patching and late-night call-outs take over the week, leaving little time for the projects the business is waiting on. Our Operational Maturity Assessment measures what your current operating model really costs and shows what your team could do with that time back.
Infrastructure that needs constant attention has a cost that rarely shows up on an invoice: staff time, burnout and projects that never get started. An assessment puts numbers on it, so you can decide what to change.
Our assessment takes the guesswork out, bringing you data, analysis, and expertise to guide the way.
We look at people, process and tooling together, and base our recommendations on how your team runs things today.
We discuss with your IT and Operations team how they manage the infrastructure, their workload and what slows them down. We also collect all relevant documentation and other data for review.
We map functional roles across your environment, critical operational processes, and where the gaps and single points of failure are.
Using your tickets and logs, we look at incident patterns, response times, and how monitoring, patching and escalation work today.
We work out how much staff time and cost goes on operations rather than core business work, and compare the TCO of managing it yourself with a managed services model.
Based on our analysis, we will recommend what to change and what to preserve. If managed services make sense for you, we'll set out a phased plan for getting there.
Depending on scope, you'll get an operational model review, incident pattern analysis, a cost comparison of self-managed and managed services, a staffing analysis, a process assessment and a transition roadmap. The largest engagements add maturity scoring, an ROI model and runbooks.
When two or three people look after all your infrastructure, one sick day or resignation can leave gaps nobody else can cover.
If you can't hire fast enough to keep up, the assessment shows where the time goes and what could come off your team's plate.
If you find out about problems when users call, you're always reacting. We'll show you what a structured process would look like for your team.
Get the numbers on your current model before you decide whether to change it. The assessment doesn't commit you to anything.
Aptum has managed infrastructure for customers since 1996. If the assessment shows managed services would make sense for you, the same team can take on patching, monitoring and day-to-day support, with individuals who know your environment.
If a previous provider let you down, we'll look at what went wrong and plan the move around it. And if the numbers say keep it in-house, we'll tell you that too.
Tell us a little about your team and your environment, and we'll be in touch to scope the assessment with you.
