Aptum Support Services

Here to help, 24/7

Choose the support tier that’s right for you. Change your mind at any time. With us, you get the exact level of 24/7 human support you need, giving you the freedom to work, however you work best.

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The right expertise, at the right time.

Need a hand with adopting new tech, daily tasks, a big project, or just some expert advice in critical situations? We’re here with just the right expertise.
No bots, only real humans, 24/7.

Choose the level of engagement that best fits your need:

Professional Services

Project-based support for migrations, tech adoption, FinOps, and more. We help you design and deploy solutions quickly, built to be maintained with or without us, so you are in full control.

Get project-based support

On-demand Support

Self-managing but need a boost? From supplementing operational expertise to adding bench strength to your short-staffed team, leverage our brain trust of experts when you need.

Get expert support as-needed

Managed Services

End-to-end management, from proactive monitoring, to updates, backups and more. We handle the tech, so you can focus on your customers.

Get always-on management

Project-based

Professional services for your most pressing projects.

You’ve got a big technical project on deck. We’re here to help make it a success. Our decades in the industry, strong partnerships with leading cloud providers, and top certifications put you and your team in good hands from start to finish.

We can support you through projects like:

Cloud Readiness and Migrations

Practice Improvements (Automation, DevOps, GitOps)

Application Lifecycle Automation

Cost Optimization and FinOps

Refactoring and Best Practices

Architecture Design

Container Adoption – Kubernetes, Docker, etc

Business Continuity and Disaster Recovery Strategy Development

Cloud Governance, Access Control, and Cloud Ecosystem Adoption

Cloud-native Consulting and Kubernetes, from people who have run it in production

Moving to cloud-native is rarely a straight line. Containers, Kubernetes, and modern delivery pipelines each solve real problems and create new ones. Our team has spent years building and running these platforms in production, so you get practical help from people who have done it before. We work alongside your engineers to design the platform, get it into production, and hand it back so your team can run it with or without us.

We can help you with:

Container and Kubernetes strategy, from your first cluster to production at scale

Application platforms and CI/CD pipelines your team can own

Cloud-native migration and re-platforming

Networking, load balancing, and service mesh

Cost optimization and FinOps for cloud-native workloads

Hands-on upskilling as we go, so the knowledge stays with your team

Our engineers contribute to the open-source communities behind these tools, including the CNCF (Kubernetes) and Apache CloudStack. That is the experience we bring to your environment.

Which project do you need help with?

Let's talk about it

As-needed

On-demand support from experts who’ve seen it all.

Sometimes you just need to know there’s an expert on hand, ready to help. With our On-Demand Support, you get just that: expertise at your fingertips, 24/7. Simply buy a block of hours and call us to troubleshoot anything and everything.

You want to be able to:

Rely on your large team to manage daily activities but get support filling skills gaps?

Tap into the ops and tech expertise of a team that knows best practices and operational risk?

Uncover responsibilities across multiple vendors, especially while troubleshooting an outage?

Save on the costs of staffing up or outsourcing to a full-time provider?

We can guide you through whatever issues arise:

24/7 augmented operational-phase support

Added bench strength in emergencies

Expert support for critical issues

Extended capabilities to complement out-of-the-box public cloud offerings

Think your IT team will love a "phone-a-friend" lifeline?

Let us tell you all about it

Always-on

Managed services to keep your systems running smoothly.

Get a highly customized support program, designed to proactively maintain your unique environments, workflows, and teams. Whether it's cloud, infrastructure, or both, we keep things running so you can focus on your business.

Is your IT team is struggling to:

Reduce costs while delivering the value your customers expect?

Comply with laws and regulations but not finding the necessary resources?

Keep your in-house team small and focused on bigger-picture?

Leverage dependable, 24/7 support from a team of experts?

We can support you with day-to-day operations like:

Proactive monitoring and maintenance

Backup and disaster recovery

A 24/7 human support desk

Regular patches and updates

Testimonials

Success stories from the source.

Go behind-the-scenes for a look at how our customers benefit from having expert support at their fingertips 24/7.

“We have an established trusted relationship with Aptum, and I've been continually impressed by Aptum's technical abilities, responsiveness, and commitment to customer success over the last 7 years of working with them. Aptum was the clear provider of choice to trust with this critical migration and ensure our success as we scale our operations.”

Andrew Mazurek

Director of IT, Granite REIT

“Aptum's commitment to flexibility and deep comprehension of Group Trak's business needs, coupled with their recognition of the paramount importance of robust security compliance in this industry, solidified the partnership. This holistic understanding empowered Aptum to tailor solutions that not only met but exceeded our expectations, positioning us for sustained success.”

Jean-Philippe Cormier

CTO, Groupe Trak

Get in touch

We have your back, no matter what.

Step into your IT future with confidence. Schedule a meeting with one of our experts today.

INFRASTRUCTURE

MANAGED & PROFESSIONAL SERVICES